Return & Refund Policy

Overview

At NUHOUD, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help. This Return & Refund Policy outlines the process and conditions for returning items and receiving refunds.

Return Policy

Eligibility for Returns:

  • Items must be unused, unopened, and in their original packaging.
  • Items must be returned within 7 days of receipt.
  • Proof of purchase, such as an order confirmation or receipt, is required for all returns.

Non-Returnable Items:

  • Gift cards
  • Personalised or custom-made items
  • Items marked as final sale

How to Initiate a Return:

  1. Contact Us: Email us at info@nuhoud.com with your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive Authorization: Our customer service team will review your request and, if approved, provide you with a return authorization and instructions.
  3. Pack and Ship: Carefully pack the item(s) in their original packaging, including all accessories, manuals, and documentation. Ship the package using a trackable shipping method to the address provided in the return authorization.

Return Shipping Costs

  • Customer Responsibility: You are responsible for paying the shipping costs for returning your item(s). Shipping costs are non-refundable.
  • Shipping Damages: If the return is due to our error or a defective product, we will cover the return shipping costs.

Refund Policy

Returns are accepted within 7 days of receiving the order. Once the return has been approved and the returned item has been inspected, the refund will be initiated within 5–7 working days.

Processing Refunds:

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed and credited to your original method of payment within 5–7 working days.

Partial Refunds:

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error may be eligible for a partial refund at our discretion.

Late or Missing Refunds:

  • If you haven't received a refund within the expected time frame, first check your bank account again.
  • Then, contact your credit card company or bank, as it may take some time before your refund is officially posted.
  • If you've done all of this and still have not received your refund, please contact us at info@nuhoud.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@nuhoud.com for further instructions.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

NUHOUD
Email: info@nuhoud.com

By purchasing from NUHOUD, you agree to this Return & Refund Policy. We appreciate your business and are committed to providing you with the best possible shopping experience.